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TAIO

Legal

Refund Policy

When you can get your money back for a digital product.
Draft — not legal advice. This text is a starting template for a store run from Portugal and selling to consumers in the EU. It must be reviewed by a qualified professional before launch. Fields in brackets still need to be completed in Admin → Settings.

Immediate delivery and the right of withdrawal

At checkout you ask for immediate access and confirm that you understand you lose the 14-day right of withdrawal once your download is made available. This is what lets us deliver to your library instantly. If you don't give that consent, the order can't be completed online. Contact us before buying if you have questions.

When you are always entitled to a remedy

  • The product doesn't match its description or preview, is corrupt, or doesn't work as stated with the software listed.
  • You were charged twice for the same product, or charged without receiving access.

We'll first try to fix the problem (for example a corrected file). If that isn't possible within a reasonable time, you get a refund.

Goodwill refunds

Outside those cases refunds are at our discretion. A refunded product is removed from your library and the license ends.

How to ask

Use the contact form with your order number (it starts with TAIO- and is shown in Purchase history), or write to [Contact email]. Refunds go back to the original payment method through Stripe or PayPal. The time until the money appears depends on your bank or PayPal.

Chargebacks

Please contact us before opening a dispute with your bank. Access to products is suspended while a payment dispute is open.

Last updated: 27 October 2026